We want you to be confident when buying from NEZO DIGITAL. This policy explains our store returns process and is in addition to your rights under UK consumer law.
Change-of-mind returns
You may notify us that you wish to return an eligible online purchase within 20 calendar days of delivery. After notifying us, please return the item within 14 days.
The product should be returned complete, with its accessories and, where reasonably possible, its original packaging. You may inspect the product as you would in a shop, but we may make a deduction if its value has been reduced by handling beyond what is necessary to establish its nature, characteristics and function.
For change-of-mind returns, the customer is responsible for the direct cost of return postage. Please use a tracked and adequately insured service.
Faulty, damaged or incorrectly described items
If an item is faulty, damaged on arrival or not as described, contact us promptly with your order number and details of the problem. Where the issue is confirmed to be our responsibility, we will provide an appropriate remedy in accordance with UK consumer law and cover reasonable return costs.
One-year limited commercial warranty
Eligible products include a one-year limited commercial warranty from the date of delivery. This warranty covers faults arising from defects in materials, manufacture or the product as supplied.
The warranty does not cover accidental damage, misuse, neglect, liquid damage, unauthorised repairs or modifications, incorrect installation, normal wear and tear, or damage caused by incompatible accessories or power supplies. Where inspection shows that a fault was caused by the customer or falls outside warranty cover, the customer will be responsible for return delivery and any agreed repair charges.
This commercial warranty does not replace, restrict or reduce your statutory rights. Statutory remedies may remain available after the commercial warranty has ended.
How to request and send a return
- Email nezo.group@hotmail.com with your order number, the item you wish to return and the reason.
- Wait for our return instructions and return authorisation.
- Package the item securely and send it using a tracked service to the address below.
Returns address
NEZO DIGITAL Returns
5 Martin Lane
Burscough
Ormskirk, Lancashire
L40 8JH
United Kingdom
Returns sent without prior authorisation may be delayed because we may be unable to match them to an order.
Refund timing
Approved refunds will be made to the original payment method. We aim to process them promptly and, where the cancellation rules apply, within the time required by law after receiving the returned goods or evidence that they have been sent back.